LabAnswer is a laboratory informatics consultancy that has the people, processes and experience to scale and deliver enterprise laboratory informatics projects.

 

 

Quality at LabAnswer

We do not require perfection but demand the pursuit of excellence … (LabAnswer Philosophy Statement).

We began a quality improvement initiative in 2002 culminating in the Level 3 rating within the Capability Maturity Model (CMM) in 2004. Our Project Office provides quality assurance for every project at LabAnswer, ensuring that our processes, procedures, and methodology are utilized to produce consistent reliable results.

Every LabAnswer employee’s goal is to deliver uncompromising, personalized, professional services to all our clients. Our consultant team consists of qualified individuals who understand our clients’ needs and who recognize the importance of ensuring delivery of quality service to our clients. Our managers continually solicit performance feedback through quarterly web surveys. Quarterly we personally review with each of our consultants metrics on how effective they are meeting the client’s objectives and their personal development plan.

We have been audited by Department of Defense and pharmaceutical industry auditors, and are approved for work in those quality-focused and regulated industries.

 

"One of the reasons I was convinced that LabAnswer was the right choice for this endeavor, was that I knew that their dedication to 'doing the right thing' for their clients, would create an environment that substantially increased our chances for success."

PRODUCT MANAGER
LIMS VENDOR

Philosophy

All business decisions will be made with acceptable profit margins in mind; however integrity, trust, honesty, and sound character will never be violated.

While acknowledging the strengths of each individual, LabAnswer believes in the power of the team.

It is this teamwork that makes exceptional solutions possible.

We do not require perfection but demand the pursuit of excellence.

Every LabAnswer employee will deliver uncompromising, personalized, professional service to all our clients.

Service

Outstanding service is of the utmost importance to us. When you elect to use our services, you receive not only the talents of an individual, but also the support of our entire company. Our goal is to accept engagements only if we can provide the best possible solution.